Support and Services

Support and Services

You have reached the final chapter of the Nuxas documentation. By now, you should have a working site, a deployed production build, and a custom domain. If you have made it this far, congratulations. You have done something most people never finish.

This chapter is about what happens next. Building a site is not a one-time event. Things break, questions come up, and new requirements appear. We want you to know how to reach us when you need help, and what we can help with.

Getting Help Through the Contact Form

The easiest way to reach us is through the contact form on your own site. If you have deployed Nuxas and configured Formspree (as covered in Chapter 10), the form at /contact sends messages directly to our inbox.

Here is how to use it effectively:

1. Be specific. Instead of "my site is broken," tell us what page you were on, what you did, and what you expected to happen. Include the exact error message if there is one.
2. Include context. Tell us which edition of Nuxas you purchased (Code Only or Code + Decap CMS), what hosting provider you use, and what version of Node.js you have.
3. Attach screenshots if helpful. A screenshot of an error message or a broken layout saves a lot of back-and-forth.

We read every message personally. There are no bots, no ticketing system, and no first-line support agents. Your message goes directly to the person who wrote the code.

Getting Help by Email

If the contact form is not working, or if you prefer email, you can reach us directly at:

creativebydre@gmail.com

Use this email for:

• Questions about licensing.
• Bug reports.
• Feature requests.
• Partnership inquiries.
• Anything that does not fit the contact form.

We aim to respond within 24 hours on business days. If you do not hear back within 48 hours, please send a follow-up. Occasionally, emails get caught in spam filters, and a gentle reminder helps.

What We Can Help With

We are happy to help with anything related to Nuxas. Here are some examples of what we can assist with:

• Installation issues. If npm install fails, or if npm run dev shows an error, send us the exact error message and we will diagnose it.
• Configuration questions. If you are unsure how to set up a custom domain, configure Formspree, or enable Decap CMS, we can walk you through it.
• Customization guidance. If you want to change the design, add a new section, or modify a component, we can point you to the right file and explain the approach.
• Deployment problems. If Netlify, Cloudflare, Vercel, or your VPS is not building correctly, send us the build log and we will help you interpret it.
• Bug reports. If you find a bug in Nuxas, we want to know. Send us the steps to reproduce it, and we will fix it in the next update.

What We Cannot Help With

To set expectations, there are some things we cannot do:

• We cannot debug your custom code. If you have written code that is not working, we can point you in the right direction, but we cannot debug it line by line. That falls under custom development (see below).
• We cannot provide support for third-party services. If Stripe, Formspree, Netlify, or Cloudflare is having an issue, you need to contact their support teams. We can help you understand their documentation, but we cannot fix their services.
• We cannot offer refunds after download. Nuxas is a digital product. Once you have downloaded the source code, it cannot be returned. If you have a specific issue, contact us and we will do our best to resolve it.

Professional Services

If you need more than template support — for example, a fully custom web application, a design overhaul, or a complex integration — we offer professional services through Fiverr.

Hire us on Fiverr →

Our Fiverr gig covers:

• Custom full-stack development. A web application built from scratch around your specific business logic.
• SEO architecture. Deep-coded semantic HTML, Schema markup, and Core Web Vitals optimization.
• Headless CMS integration. Decap, Tina, or a custom admin panel, integrated with your existing stack.
• Modern dashboard integration. Real-time analytics, user management, and permissions.
• Global scalability. Ready for high traffic and international markets.
• 30-day post-launch support. Bug fixes and adjustments after delivery.

If you have a project in mind, send us a message through Fiverr. We will respond with a scope proposal and a timeline.

AI Automation Services

If you are interested in AI automation — for example, an AI-powered invoice processing system, an SEO autoblog engine, or a custom AI agent — we offer that as a separate Fiverr gig.

Hire AI Automation on Fiverr →

This service includes:

• Finance Vision. OCR invoice processing, ledger sync, risk index, cashflow analysis, and CFO alerts.
• SAEDI Autoblog. A Jamstack engine with Gemini, CMS integration, and GitHub push for automated content.
• Full ownership. You own 100% of the code, repository, prompts, and training data.
• BYOK and secure tunnel. Your data never leaves your stack.
• Deploy in 4, 10, or 21 days. You own working code from Day 1, not a demo.

This is a premium service for businesses that want an AI asset, not a rented tool.

Staying Updated

Nuxas is actively maintained. New features, bug fixes, and security patches are released regularly. Here is how to stay updated:

• Gumroad updates. When you purchase Nuxas, you receive update notifications via Gumroad. Make sure your email is up to date.
• Documentation. This documentation is updated alongside the code. Bookmark the docs URL and check back periodically.
• Changelog. Every release includes a changelog in the repository. Read it before updating, so you know what changed.

A Final Thank You

Thank you for choosing Nuxas. Building a SaaS is a long journey, and we are honored to be a small part of yours. Whether you are launching your first product or your tenth, we hope Nuxas saves you time, reduces friction, and helps you ship faster.

If you build something with Nuxas, we would love to hear about it. Send us an email, tag us on Twitter, or drop a message in the contact form. There is nothing more rewarding for us than seeing what our users create.

Good luck, and happy building.

— The Creativitas team